Frameworks

Frameworks Service That We Offered

Best practices is a cutting corner for a successful journey.  TQM will help you adopt and adapt frameworks to the best to suit your organization’s objectives and vision. We know very well that frameworks are about the “MINDSET”, so we will handle change enablement all the way.

Our frameworks Service

COBIT 2019

 Every enterprise is founded to generate value for the interested parties through achieving certain objectives, and without proper governance, the value will not be realized. COBIT is an I&T governance framework developed by the ISACA to help businesses develop, organize and implement strategies around information management and governance

Design and Implement

Whether your enterprise is following regulation and has to implement COBIT 2019 or you want to address certain pain points, TQM will help you design your tailored enterprise I&T governance system that will enable you to realize value from I&T investment and leverage I&T in your enterprise. We will:

  • Run awareness and educational sessions for both top management and staff
  • Conduct workshops with business managers and IT managers to agree on enterprise goals
  • Have a brainstorming session to refine the scope of the governance system
  • Conclude the governance system design with interested internal parties

Performance management

The alignment of IT priorities and organizational goals is one of the major objectives of every business. In order to make it work our particularists provide experience and knowledge bundled into an “IT Governance and Performance framework” which provides enterprises mechanisms to implement responsibility and accountability across their organization, gives them a way to measure their performance towards goals, and helps them mitigate against risk. In the longer term, it allows for the dynamic alignment of their IT and business goals.

ITIL 4

 ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs (AXELOS). ITIL 4 was released in Feb 2019. 

Build your ITSM practices

  • There is no “one size fits all”. The benefit of adopting ITIL as an ITSM practice will depend on how you adapt ITI 4 practices to fit your specific needs and characteristics. TQM can help you 
  • Work out what will work for you, and what won’t
  • Adopt ITIL practices that work for you, 

Assess your ITSM practices

Continual improvement (CI) is an integral part of any success. Building the culture and providing the required capabilities to enable CI is as crucial as continuous monitoring and evaluation. TQM can help you assess the capability of your practices using best practices and road mapping new services improvements.